Question 1

How do I secure my booking?

Accepted Answer

Head to BOOK NOW and check availability and prices. Be sure to enter the correct number of guests. You will be required to pay a £300 deposit to confirm your booking, and the balance will be due 8 weeks prior to check-in.

If you're check-in date is within 8 weeks, you'll be required to pay the full amount.

We only do 3 night minimum stays. We have some 2 night stays available - email us directly to enquire.

Visa, Maestro and Mastercard are accepted.

Question 2

When will I have to pay for my reservation?

Accepted Answer

You will pay a £300 deposit to confirm your reservation. You will then be required to pay the balance in full 8 weeks before your Check-In date. We will get in touch with a payment link for your to do so.

If full payment has not been received prior to your Check-In date, we will not release the check-in details.

If your Check-In date is within 8 weeks, you'll be required to pay the full amount to confirm.

Visa, Maestro and Mastercard are accepted.

Question 3

What's included in the lodge?

Accepted Answer

What we provide with the lodge:
- Bed linens
- 1 bath towel + 1 hand towel + 1 robe per guest
- Hairdryer / iron / dish soap / dishwasher tabs / washing tabs / hand soap / shower gel / shampoo
- Salt / pepper / olive oil / foil
- Basic cleaning products + vacuum
- Logs / kindling / lighter - only logs to be burned in Log Burner
- Dog bowls / travel cot / highchair - on request
- Schiehallion / Lochnagar / Glendhu / Ardmore: private hot tub and sauna
- Braemar: private hot tub only + BBQ + fire pit area
- Craggiemhor: private hot tub and sauna + fire pit area

What you'll need:
- Food and drinks: you can organise a food delivery from Tesco (https://www.tesco.com/groceries/?srsltid=AfmBOoodpq3hC4rO4RlWF2m5ad7YQ7KVcCFNL8OKbfLO9wrX7maM8UlM)or Morrisons (https://www.morrisons.com/)or Asda (https://groceries.asda.com/)in Inverness
- There is also a small convenience store for basics just up the road - Foyers Stores (https://g.co/kgs/1RCAF4s)- It's open daily 9am-5pm Monday-Friday, and 10am-1:30pm Sunday. Christmas day and New Years day closed. Boxing day and Jan 2nd, 10am-1:30pm.
- We have an original Nespresso pod compatible machine, so bring some pods
- Braemar or Craggiemhor only: You'll need charcoal for the BBQ / Fire pit
- Slippers and a good book

Question 4

When time is Check-in and Check-out?

Accepted Answer

Standard Check-in is from 3pm.

Standard Check-out is at 10am.

We can sometimes accommodate different times, depending on availability, so please ask at time of booking, and we will do our very best.

Question 5

How do I access the Lodge?

Accepted Answer

We will send you Check-In details, along with House Rules the day before your Check-in date. This will include directions and access codes. Our on-site staff will be available to welcome you, but we also offer contactless check-in.

Question 6

What is the Cancellation policy?

Accepted Answer

From the Booking Date until 30 days before Check-in: the cancellation charge is 50%
From 30 days until Check-in: the cancellation charge is 100%

FAQ